What Do You Need to Build Phenomenal Customer Service by Ali Asaria

April 3rd, 2010

If you’ve read this blog, you know that Well.ca is addicted to offering phenomenal customer service

As we train Jenessa, the newest addition to our gaggle of friendly people with phones on their desks, we’re thinking about how to “build” friendliness. How do you teach new people to be the kind of phone operators that make angry customers melt into happy ones, and happy ones melt into gushing ones?